Product
Unresolved missed clock-ins, location mismatches, and manual edits create compliance and reimbursement risk. Ordo surfaces them on the same dashboard as credentials, incidents, and policy deadlines — so nothing ages past your threshold unnoticed.
Visit records without a valid clock-in or clock-out create billing risk and documentation gaps. Ordo flags them immediately.
When GPS data doesn't match the documented service location, the visit record is at risk. Surface it before it ages.
Every manual override of an EVV record requires documentation and justification. Ordo creates a resolution workflow with evidence attachment.
EVV requirements under 77 Ill. Adm. Code Part 245 are clear. Unresolved exceptions affect Medicaid reimbursement and create survey exposure. Most agencies review EVV data in a separate system, on a separate schedule, by a separate person — which means exception follow-up competes with everything else your operations team is managing.
Set your threshold. Ordo enforces it.
Define how long an exception can remain open before it escalates. Ordo tracks the age of every unresolved item and surfaces breaches on the compliance dashboard before they become chronic.
EVV compliance report. One click.
Export a monthly EVV compliance summary — open exceptions, resolved exceptions, resolution method, and evidence — formatted for internal review or regulatory response.
Same dashboard as everything else
EVV exceptions sit alongside credentials, incidents, and compliance deadlines. Nothing disappears into a disconnected queue no one monitors.
Every week that exceptions age without resolution is another week of reimbursement risk and survey exposure. Ordo surfaces them the same day they’re created — not at month-end.